Refund Policy – Buck Mason
At Buck Mason, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward refund process outlined below.
1. Eligibility for Refunds
- Timeframe: You may request a refund for any unused, unwashed, and undamaged items (with original tags attached) within 60 days of delivery.
- Exceptions: Final sale items, personalized products, and items marked as “non-returnable” are not eligible for refunds, unless they arrive defective or damaged.
2. How to Request a Refund
- Contact our customer service team at [email protected] with your order number and the reason for your refund request.
- We will provide you with a prepaid return label (for your convenience, with no return shipping costs) to send the item(s) back to us.
- Ensure the item(s) are packaged securely to prevent damage during transit.
3. Refund Processing
- Once we receive and inspect your returned item(s) (typically within 3–5 business days of delivery to our facility), we will initiate the refund.
- Refunds are processed within 5–10 business days of inspection and will be issued to the original payment method used for the purchase.
- Please note that your bank or credit card provider may take additional time to reflect the refund in your account, depending on their processing policies.
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect (e.g., wrong size or color), please contact us within 7 days of delivery. We will arrange for a free replacement or process a full refund, including covering any return shipping costs (if applicable).
5. Shipping Costs
- We offer free global shipping on all orders, and this is non-refundable unless the return is due to our error (e.g., defective item or incorrect shipment).
6. Contact Us
For questions about refunds or to initiate a return, please reach out to our customer service team at [email protected]. We’re here to help make the process as smooth as possible.