Shipping Policy – Buck Mason

At Buck Mason, we’re committed to getting your order to you as efficiently as possible, with transparent shipping details to keep you informed every step of the way.

1. Order Processing

  • All orders are processed within 1–3 business days after placement. This includes verifying payment, checking product availability, and preparing your items for shipment.
  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Delivery Timelines

  • Once your order ships, delivery is estimated to take 6–12 business days, regardless of your location (domestic or international).
  • Delivery timelines are approximate and may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier disruptions. We appreciate your patience in such cases.

3. Shipping Costs

  • We’re proud to offer free global shipping on all orders, with no minimum purchase required. There are no hidden fees—what you see at checkout is what you pay.

4. Tracking Your Order

  • Once your order leaves our facility, you’ll receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to monitor your package’s progress via the carrier’s website. Tracking updates may take 1–2 business days to appear after shipment.

5. International Shipping

  • We ship to most countries worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
  • Customs processing times vary by country and are not included in our estimated delivery timelines.

6. Address Changes

  • If you need to update your shipping address, please contact our customer service team at [email protected] as soon as possible. We can only modify addresses if your order has not yet shipped. Once shipped, address changes are no longer possible.

7. Undeliverable Packages

  • If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will notify you via email. You may choose to have the order reshipped (with any applicable redelivery fees waived) or request a refund.

8. Contact Us

For questions about your shipment or to check the status of an order, please reach out to our customer service team at [email protected].